UpNow24 – Shipping & Delivery Policy

Effective Date: 6 November 2026
Last Updated: 6 November 2026

1. Introduction

Welcome to UpNow24.

At UpNow24, we are committed to making local shopping, food ordering, pharmacy purchases, and parcel delivery convenient, accessible, and reliable.

This Shipping & Delivery Policy explains how orders are processed, shipped, dispatched, transported, and delivered through the UpNow24 mobile application, official website, and participating delivery partners.

UpNow24 is an all-in-one digital marketplace that connects customers with local merchants, restaurants, pharmacies, sellers, and service providers.

Depending on the service category, orders may be fulfilled by participating merchants, independent delivery partners, logistics providers, or other authorized service providers.

Our goal is to provide transparent delivery information, convenient order management, and responsible customer assistance.

2. Scope of This Policy

This Policy applies to eligible orders and delivery-related services offered through UpNow24, including:

• Food Delivery

• Grocery and Daily Essentials

• Shopping and Local Marketplace

• Pharmacy and Healthcare Products

• Parcel Pickup and Delivery

• Eligible Used Items Transactions

• Other Products Requiring Physical Delivery

Property listings, Gadi Bazar vehicle transactions, car rentals, taxi bookings, and professional services are generally not subject to standard product shipping procedures.

Where transportation, physical handover, or delivery arrangements apply to those services, separate provider-specific conditions may apply.

3. Delivery Service Areas

UpNow24 focuses on connecting customers with local businesses and delivery services within supported operational areas.

Delivery availability depends on:

• Customer location.

• Merchant or restaurant location.

• Delivery partner availability.

• Product category.

• Delivery distance.

• Service operating hours.

• Local operational conditions.

Customers may be required to provide their delivery address or location to determine service availability.

UpNow24 may expand, modify, or temporarily restrict delivery coverage based on operational requirements.

4. Order Processing

Once an order is successfully placed, the relevant merchant or service provider may review and accept the order.

Order processing may include:

1. Order confirmation.

2. Product availability verification.

3. Food preparation or product packing.

4. Delivery partner assignment.

5. Order pickup.

6. Transportation.

7. Delivery completion.

Processing times depend on the merchant, product type, order volume, and operational conditions.

An order is not guaranteed to be fulfilled until it has been accepted by the responsible provider.

5. Food Delivery

Food orders are prepared by participating restaurants, cafés, cloud kitchens, and food vendors.

Estimated delivery times may depend on:

• Restaurant preparation time.

• Distance between restaurant and customer.

• Delivery partner availability.

• Traffic and weather conditions.

• Order volume.

• Local operational circumstances.

Delivery estimates displayed during checkout or order tracking are approximate unless expressly guaranteed.

Customers should provide accurate delivery addresses and remain reachable during delivery.

Food preparation, packaging, hygiene, and compliance with applicable food safety regulations are the responsibility of the participating food business operator.

6. Grocery and Daily Essentials Delivery

Grocery deliveries may include:

• Fruits and vegetables.

• Packaged groceries.

• Dairy products.

• Household essentials.

• Personal care products.

• Other eligible daily-use items.

Delivery times depend on merchant availability, order preparation, and local delivery operations.

Fresh and perishable products should be packed and handled appropriately by the responsible provider.

Customers should report missing, damaged, spoiled, or incorrect products through official support channels.

7. Shopping and Product Delivery

Shopping orders may include clothing, electronics, furniture, beauty products, appliances, household goods, and other merchandise.

Delivery arrangements may vary based on product size, weight, merchant location, and shipping method.

Certain bulky or specialized products may require separate delivery arrangements.

The merchant is responsible for accurate product descriptions, suitable packaging, and applicable product-related obligations.

Where shipping is available, estimated delivery information and applicable charges should be disclosed before order confirmation.

8. Pharmacy and Healthcare Product Delivery

Pharmacy deliveries may be fulfilled through participating licensed pharmacies and authorized delivery arrangements.

Prescription medicines may require a valid prescription and verification before dispatch.

Certain products may require special storage, temperature control, or handling.

Delivery eligibility may depend on pharmaceutical regulations, product characteristics, and the participating pharmacy's capabilities.

UpNow24 does not guarantee immediate availability of medicines.

Pharmacy delivery services are not a substitute for emergency medical assistance.

9. Parcel Pickup and Delivery

UpNow24 may facilitate local parcel pickup and delivery through participating delivery partners.

Customers are responsible for providing:

• Correct pickup address.

• Accurate delivery address.

• Sender and recipient contact information.

• Appropriate parcel packaging.

• Accurate parcel description where requir